Real hotels. Real reviews. Measured name by name.
Every review we report is matched from the PMS guest name to the Google reviewer and checked against click timestamps. No modelling, no guesswork.
5.4x
more Google reviews at Holiday Inn Express & Suites
2.1x
more Google reviews at Cambria Hotel in 31 days
80%+
open rate on voice notes, against about 5% for email
3.5x
more upsells than previous campaigns
Reviews build reputation. Upsells pay today.
A 143-room adults-only resort sent the same spa and dining offers two ways: an email campaign, and a personalised UniqueGreet voice note. Same guests, same offers. Only the delivery changed.
Conversion rates and average sale values confirmed by the property. Bookings modelled on its 143 rooms over three months. Experiences, room upgrades and review-driven bookings come on top and are not counted here.
Holiday Inn Express & Suites · 110 rooms
5.4x more reviews, three months running.
37 reviews in June, 38 in July and 38 in August, against a typical month of 7 before UniqueGreet.
4.78★ average this period. 85% of UniqueGreet-driven reviews were five-star, none below 3★.
Up to 11 unhappy stays turned around. Unhappy guests reached the team first, and every guest still got the same review invitation.
100% automatic. Every guest contacted after checkout, zero extra work for the front desk.
Done at 64% occupancy, with 34% of guests unreachable because no mobile number was on file.
Google reviews per month
7
Typical month
37
June
38
July
38
August
Reviews UniqueGreet generated
4.7★
15 reviews · 80% five-star · none below 3★
Reviews we did not generate
3.6★
14 reviews · 36% five-star · four were 1 or 2★
Same hotel, same 31 days, same team. The only variable is whether UniqueGreet asked. Trial 28 July to 27 August 2026.
Cambria Hotel · 103 suites
2.1x in 31 days. And a full star higher.
In a 31-day trial, the hotel received 14 organic reviews. UniqueGreet drove 15 more on its own, more than doubling review flow in a single month.
Reviews we generated averaged 4.7★. 12 five-star, 1 four-star, 2 three-star.
Reviews we didn’t generate averaged 3.6★, and included every 1 and 2-star review of the month.
6 complaints came straight to the team. Each was a named guest with a fixable, room-level issue.
Voice notes converted at roughly 10x the rate of an email review request.
Reviews are a pricing input, not a vanity metric.
Google’s local map pack weighs review count, rating and recency. UniqueGreet lifts all three, and higher map position is demand you win before paying a single OTA commission.
~11%
higher ADR supported by a one-point rating gain, with no loss of occupancy.
~1.1%
on rate for every 0.1 of a star. A number you can set price against.
22%
of our reviewers had never left a Google review before. We activate silent guests.
Rate figures: Cornell Center for Hospitality Research, Anderson, “The Impact of Social Media on Lodging Performance”.
