A personal voice note at every moment that matters.
UniqueGreet connects to your PMS, knows who is arriving, staying and leaving, and sends each guest a warm voice note by name. Your team does nothing.
Live example
Hotel Indigo · IHG
“Hello Mr Carter, it’s Nick Chandarana here from the guest experience team at Hotel Indigo.”
Arrives minutes after booking
01
Automatic, no work for your team
We connect to the PMS you already use.
One integration, read only, set up by us. Guest data flows from the moment a booking is made, and nobody at the property has to export, upload or copy anything.
Connects to the PMS you already use
+ many more
What flows in
Name, stay dates, room and rate, booking channel and a mobile number where you hold one. Nothing else, and never payment data.
What we send back
Nothing that changes your PMS. We read the booking, we do not write to it, so your records and your brand systems stay untouched.
Who does the work
We do. Our team handles the connection with your PMS provider, and the front desk carries on exactly as before.
02
Automatic, no work for your team
We write the scripts with your team, then lock them.
A short workshop, a first draft from us, your approval, and then nothing changes without you. Your brand voice is protected on every send.
We draft first. You get a full set of scripts for every moment of the stay, written from your property, your upsell mix and what works at comparable hotels.
You shape the wording. One session with your GM or guest experience lead is usually enough. Change anything you want.
Then it is locked. Approved scripts cannot drift. Nothing new goes out without your sign-off, which is what brand teams ask about first.
Recorded by real people. Your chosen voice, accent and language. Never a synthetic clone of a named person.
Approved script · post-stay review
“Thank you Mr Carter for your recent two-night stay with us. If you enjoyed your visit, it would mean the world if you could share a quick review. Here’s the link.”
Property approved
Brand voice
No incentives
Locked
Variants are generated per moment of the stay, then approved the same way: pre-arrival, in-stay, flexi-booking, upsell and post-stay.
Step 03 · automatic, no work for your team
Delivered where guests actually look.
Voice notes arrive in the apps guests open dozens of times a day, not in an inbox they skim once.
Live · worldwide
Text message
Live · USA
iMessage
Coming soon
LINE & WeChat
Coming soon
Step 04 · HumanSense
It never sounds automated.
HumanSense, our proprietary engine, is trained on over 1 million real messages. It calibrates the voice, tone, pace and length of every note to the guest: age, travel purpose, language and past behaviour.
Personalised to each guest. Name, stay dates, booking and room.
Branded to your property. Your artwork, your tone, your team’s names.
In the guest’s own language. English, Arabic, German and more, with local accents.
Locked scripts. Quality and brand stay protected on every send.
Step 05 · automatic, no work for your team
The journey, from booking to review.
This is the live sequence at Hotel Indigo. Every note is triggered automatically by the booking, and every one sounds like your team.
1
The UniqueGreet
Booking confirmed. A personal hello from your team arrives minutes later.
Guest experience
2
Flexible-rate nudge
Invites flexible bookings to confirm early, so revenue is secured and forecasting is firmer.
Certainty
3
Upsell offer
Paid upgrades, dining and spa, matched to the booking type and guest profile.
Upsells
4
Review request
Asks by name, recalls the stay, and links straight to your Google review page.
Reviews
2 to 5x
more Google reviews, asked for by name at the right moment
3.5x
more upsells than previous campaigns: spa, dining, upgrades, late checkout
80%+
open rate on the notes themselves, against about 5% for email
06
Automatic, no work for your team
Then the analysis comes back to you.
Every message, review and upsell ties back to the guest, the room and the rate. Your monthly report shows what the stars alone never tell you.
Room-level intelligence
Feedback is tagged to the room, so a noisy air-con unit or a tired bathroom shows up as a pattern, not a one-off complaint.
Reviews and revenue, attributed
Sent, opened, clicked, posted. Every review and every upsell traced back to the note that produced it.
It keeps improving
HumanSense recalibrates on live results each month, so the notes that work best become the notes your guests receive.
Example monthly report, with the hotel name removed.
Six steps. Your team does none of them.
Once the connection is live and the scripts are signed off, everything above runs on its own. No new software, no training, no daily task for the front desk, and nothing to remember at checkout.
Nothing to log in to. Your team keeps working the way it works today.
Nothing to remember. Every note is triggered by the booking, not by a person.
Nothing to chase. Replies that need a human reach your GM automatically.
Why it works, and why it lasts.
Four things that cannot be copied by writing a better email template.
Learnt, not built
HumanSense is trained on over 1 million real messages. Voice, tone, tempo and length are calibrated to each guest. No rules-based system can replicate it.
A compounding head start
18+ months of behavioural data across hotels, guest segments and seasons. It can only be accumulated live, and it improves every day.
Room-level intelligence
Every interaction maps back to the room, rate and channel, giving GMs visibility no other platform provides.
A category of one
We are the first to bring personalised voice notes to hospitality. We are not entering a market, we are building one.
What UniqueGreet is, and what it isn’t.
What it is
Branded voice notes at the moments that matter
Locked scripts, so tone, quality and brand are protected
One engine for reviews, upsells, loyalty and conversions
A direct line for unhappy guests to reach your GM
What it isn’t
Not AI robocalling. No cold calls, no interruptions.
Not mass marketing. Nothing like email or SMS blasts.
Not another tool for your team to run.
Not for every hotel. It’s built for operators who care about guest experience.
Built for privacy and regulation.
Guest data, consent and transparency handled the way hotels and their guests expect, across the EU, UK, US and beyond.
GDPR & UK GDPR
Your hotel stays in control
We act as your data processor, with a signed Data Processing Agreement for every customer.
Data residency
Stored in your region
Guest data is stored where your property is, whether that’s the UK, EU, US or Middle East.
EU AI Act
A real human voice
Every voice note is recorded by a real person, then personalised for each guest. Guests always hear a genuine human voice.
CCPA / CPRA
US state privacy laws
Guest data is used only to deliver your hotel’s messages, and we never sell personal data.
TCPA & consent
Consent first, opt out anytime
Hotels collect guest consent at booking, and every guest can opt out at any time by replying “opt out”.
Security
Protected end to end
Secure cloud infrastructure, encryption in transit, and strict access controls on every account.
Google & FTC compliant
No review gating. Ever.
Every guest, happy or not, receives the same invitation to leave a review. We never filter, hold back or discourage anyone from posting. Unhappy guests simply get a way to reach a real person first, so the hotel can put things right.
Google review policies. No selective asking, no incentives, no fake reviews.
FTC 2024 consumer reviews rule. No suppression of negative reviews.
Hotel brand standards. Approved scripts, reviewed with every property.
How it works: common questions
What data does UniqueGreet need from our PMS?
Who records the voice notes?
Can guests reply?
What if a guest has no mobile number on file?
Is UniqueGreet review gating?
Is UniqueGreet GDPR compliant?
Do guests know the voice notes are personalised?
How do you handle consent and opt-outs in the US?
How quickly can we go live?
Hear what your guests would hear.
A 30-minute demo, a live voice note, and a free review analysis for your property.