Privacy Policy

Privacy Policy

UniqueGreet Ltd

Last updated: 5 March 2026

UniqueGreet Ltd (“UniqueGreet”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with businesses using the UniqueGreet platform.

UniqueGreet provides software that enables businesses to send personalised voice and video messages to their customers through messaging platforms such as WhatsApp.

1. Who We Are

UniqueGreet Ltd is a software company providing automated customer communication tools for businesses.

In most cases, UniqueGreet acts as a data processor on behalf of our business customers (for example hotels, clinics, restaurants, or property managers). These businesses control the customer data used within the platform.

If you receive a message generated using UniqueGreet, the business that contacted you is the data controller.

2. Information We Collect

We may collect the following categories of information.

Information you provide

When you interact with our website or contact us:

• Name

• Email address

• Company name

• Phone number

• Message content or enquiries

Information provided by our customers

Businesses using UniqueGreet may provide limited customer information to generate personalised messages. This may include:

• Customer name

• Phone number

• Booking or appointment details

• Stay or visit information

• Transaction or service information

UniqueGreet processes this information solely to deliver the message requested by the business.

Automatically collected information

When visiting our website we may automatically collect:

• IP address

• Browser type

• Device information

• Website usage data

• Pages visited

• Referring website

This information helps us improve website performance and security.

3. How We Use Information

We use personal information for the following purposes:

• Providing and operating the UniqueGreet platform

• Delivering personalised messages on behalf of our customers

• Improving our services and platform performance

• Responding to enquiries and support requests

• Ensuring system security and preventing misuse

• Complying with legal obligations

UniqueGreet does not sell personal data.

4. Legal Basis for Processing

Where required under applicable law (such as GDPR), our processing is based on one or more of the following legal grounds:

• Performance of a contract

• Legitimate interests

• Compliance with legal obligations

• Consent where required

Where UniqueGreet processes data on behalf of our business customers, those customers determine the lawful basis for processing.

5. Messaging Platforms

Messages generated through UniqueGreet may be delivered through third-party communication platforms such as:

• WhatsApp Business Platform

• SMS gateways

• Messaging providers

These providers process data in accordance with their own privacy policies.

6. Data Retention

UniqueGreet retains data only for as long as necessary to provide our services or comply with legal obligations.

Message logs and delivery records may be retained for operational, support, security, and analytics purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These measures include:

• Secure cloud infrastructure

• Encryption of data in transit

• Access controls and authentication

• Monitoring and system security protections

However, no system can guarantee absolute security.

8. International Data Transfers

UniqueGreet may process or store data using cloud infrastructure located in different jurisdictions.

Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data including:

• Access to personal information

• Correction of inaccurate information

• Deletion of personal data

• Restriction of processing

• Data portability

• Objection to processing

Requests relating to messages you received through UniqueGreet should normally be directed to the business that contacted you.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You may disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. UniqueGreet is not responsible for the privacy practices of these external sites.

12. Children’s Privacy

UniqueGreet services are not directed to individuals under the age of 16 and we do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When changes occur, the updated version will be published on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

UniqueGreet Ltd

Email:

privacy@uniquegreet.com

Website:

https://www.uniquegreet.com