Real hotels. Real reviews. Measured name by name.
Every review we report is matched from the PMS guest name to the Google reviewer and checked against click timestamps. No modelling, no guesswork.
5.4x
more Google reviews at Holiday Inn Express & Suites
2.1x
more Google reviews at Cambria Hotel in 31 days
80%+
open rate on voice notes, against about 5% for email
~3.5x
more upsells across live deployments
Holiday Inn Express & Suites · 110 rooms
5.4x more reviews, three months running.
37 reviews in June, 38 in July and 38 in August, against a typical month of 7 before UniqueGreet.
4.78★ average this period. 85% of UniqueGreet-driven reviews were five-star, none below 3★.
Up to 11 potential 1-star reviews prevented. Unhappy guests were reached privately first and resolved.
100% automatic. Every guest contacted after checkout, zero extra work for the front desk.
Done at 64% occupancy, with 34% of guests unreachable because no mobile number was on file.
Google reviews per month
7
Typical month
37
June
38
July
38
August
Reviews UniqueGreet generated
4.7★
15 reviews · 80% five-star · none below 3★
Reviews we did not generate
3.6★
14 reviews · 36% five-star · four were 1 or 2★
Same hotel, same 31 days, same team. The only variable is whether UniqueGreet asked. Trial 28 July to 27 August 2026.
Cambria Hotel · 103 suites
2.1x in 31 days. And a full star higher.
In a 31-day trial, the hotel received 14 organic reviews. UniqueGreet drove 15 more on its own, more than doubling review flow in a single month.
Reviews we generated averaged 4.7★. 12 five-star, 1 four-star, 2 three-star.
Reviews we didn’t generate averaged 3.6★, and included every 1 and 2-star review of the month.
6 complaints came to the hotel, not to Google. Each was a named guest with a fixable, room-level issue.
Voice notes converted at roughly 10x the rate of an email review request.
Reviews are a pricing input, not a vanity metric.
Google’s local map pack weighs review count, rating and recency. UniqueGreet lifts all three, and higher map position is demand you win before paying a single OTA commission.
~11%
higher ADR supported by a one-point rating gain, with no loss of occupancy.
~1.1%
on rate for every 0.1 of a star. A number you can set price against.
22%
of our reviewers had never left a Google review before. We activate silent guests.
Rate figures: Cornell Center for Hospitality Research, Anderson, “The Impact of Social Media on Lodging Performance”.
The one lever left: reach.
At Cambria Hotel, 25% of departing guests had no mobile number on file, and every result above came from the 58% we could reach. Capturing numbers at check-in costs nothing and multiplies the outcome.
431
reachable (58%)
315
no number on file, or number failed
Cambria Hotel outbound data, 746 departing guests, 27 July to 8 September 2026.
