We’re bringing the human voice back to hospitality.
Hotels are built on warmth, but most guest communication has become cold: emails nobody opens, surveys nobody fills in. We started UniqueGreet to change that.
A phone call converts. It just can’t scale.
Every GM knows a personal call from the front desk makes guests act. They book the spa, they confirm the stay, they leave the review. But no team can call every guest.
So we asked one question: how do you deliver the power of a phone call in a way guests actually open, without interrupting them? The answer was a personal voice note, by name, on the app they already use.
Why it works, and why it lasts.
Learnt, not built
HumanSense is trained on over 1 million real messages. Voice, tone, tempo and length are calibrated to each guest. No rules-based system can replicate it.
A compounding head start
18+ months of behavioural data across hotels, guest segments and seasons. It can only be accumulated live, and it improves every day.
Room-level intelligence
Every interaction maps back to the room, rate and channel, giving GMs visibility no other platform provides.
A category of one
We are the first to bring personalised voice notes to hospitality. We’re not entering a market, we’re building one.
What we believe.
We will always
Sound like your team, never like a machine
Protect your brand with locked, approved scripts
Give unhappy guests a private way to be heard
Report every result, name by name
We will never
Cold-call or interrupt your guests
Blast mass marketing messages
Sell personal data
Add work to your front desk
Company
UniqueGreet Ltd
Working with
Hotels, resorts and golf clubs
Live in
UK, USA and UAE
Contact
