A personal voice note at every moment that matters.
UniqueGreet connects to your PMS, knows who is arriving, staying and leaving, and sends each guest a warm voice note by name. Your team does nothing.
Live example
Hotel Indigo · IHG
“Hello Mr Carter, it’s Nick Chandarana here from the guest experience team at Hotel Indigo.”
Arrives minutes after booking
The journey, from booking to review.
This is the live sequence at Hotel Indigo. Every note is triggered automatically by the booking, and every one sounds like your team.
1
The UniqueGreet
Booking confirmed. A personal hello from your team arrives minutes later.
Guest experience
2
Flexible-rate nudge
Invites flexible bookings to confirm early, so revenue is secured and forecasting is firmer.
Certainty
3
Upsell offer
Paid upgrades, dining and spa, matched to the booking type and guest profile.
Upsells
4
Review request
Asks by name, recalls the stay, and links straight to your Google review page.
Reviews
HumanSense
It never sounds automated.
HumanSense, our proprietary engine, is trained on over 1 million real messages. It calibrates the voice, tone, pace and length of every note to the guest: age, travel purpose, language and past behaviour.
Personalised to each guest. Name, stay dates, booking and room.
Branded to your property. Your artwork, your tone, your team’s names.
In the guest’s own language. English, Arabic, German and more, with local accents.
Locked scripts. Quality and brand stay protected on every send.
Delivered where guests actually look.
Voice notes arrive in the apps guests open dozens of times a day, not in an inbox they skim once.
Live today
MMS
Live today
iMessage
Coming soon
LINE & WeChat
Coming soon
What UniqueGreet is, and what it isn’t.
What it is
Branded voice notes at the moments that matter
Locked scripts, so tone, quality and brand are protected
One engine for reviews, upsells, loyalty and conversions
A private line for unhappy guests, routed to your GM
What it isn’t
Not AI robocalling. No cold calls, no interruptions.
Not mass marketing. Nothing like email or SMS blasts.
Not another tool for your team to run.
Not for every hotel. It’s built for operators who care about guest experience.
Setup, handled end to end.
From kick-off to the first voice note in days. PMS-integrated, with nothing for your front desk to learn.
Week 1
Connect
We plug into your PMS or booking system. Guest data flows automatically, with nothing manual.
With your team
Craft
Scripts, voice and branded art built around your property and upsell mix, then locked.
Days, not months
Go live
Voice notes start triggering at every moment that matters. No new software, no training.
Every month
Learn & report
HumanSense keeps calibrating. Your report tracks reviews, revenue and room-level intelligence.
Connects to the PMS you already use
+ many more
Built for privacy and regulation.
Guest data, consent and transparency handled the way hotels and their guests expect, across the EU, UK, US and beyond.
GDPR & UK GDPR
Your hotel stays in control
We act as your data processor, with a signed Data Processing Agreement for every customer.
Data residency
Stored in your region
Guest data is stored where your property is, whether that’s the UK, EU, US or Middle East.
EU AI Act
A real human voice
Every voice note is recorded by a real person, then personalised for each guest. Guests always hear a genuine human voice.
CCPA / CPRA
US state privacy laws
Guest data is used only to deliver your hotel’s messages, and we never sell personal data.
TCPA & consent
Consent first, opt out anytime
Hotels collect guest consent at booking, and every guest can opt out at any time by replying “opt out”.
Security
Protected end to end
Secure cloud infrastructure, encryption in transit, and strict access controls on every account.
How it works: common questions
What data does UniqueGreet need from our PMS?
Who records the voice notes?
Can guests reply?
What if a guest has no mobile number on file?
Is UniqueGreet GDPR compliant?
Do guests know the voice notes are personalised?
How do you handle consent and opt-outs in the US?
How quickly can we go live?
Hear what your guests would hear.
A 30-minute demo, a live voice note, and a free review analysis for your property.